Terms and Conditions - House Clearance Southfields
Welcome to our House Clearance Southfields services. Before engaging our services, we encourage you to read our comprehensive Terms and Conditions. These terms outline the rights and responsibilities of both our company and our valued customers.
1. Introduction
These Terms and Conditions govern the provision of house clearance services by our company in the Southfields area. By utilizing our services, you agree to comply with and be bound by these terms.
2. Scope of Services
Our house clearance services include:
- Removal of household items and furniture
- Sorting and categorizing of items for donation or recycling
- Disposal of unwanted items in an environmentally friendly manner
- Cleaning and tidying of cleared spaces
We strive to deliver efficient and respectful clearance services tailored to your specific needs.
3. Booking and Confirmation
To secure our services, a confirmed booking is required. This can be done through our online platform or by contacting our customer service team. Upon confirmation, a detailed schedule will be provided.
3.1. Changes to Bookings
If you need to amend your booking, please notify us at least 48 hours in advance. Failure to do so may result in additional charges.
4. Payment Terms
Payment for our services is due upon completion of the clearance. We accept various forms of payment, including:
- Credit and debit cards
- Bank transfers
- Cash payments
All payments must be made in full to avoid any interruptions in service.
5. Cancellation Policy
We understand that circumstances can change. Should you need to cancel our services, please do so at least 48 hours before the scheduled appointment to avoid a cancellation fee.
5.1. Refunds
Refunds for canceled services will be processed within 14 days of the cancellation request, provided all terms have been met.
6. Liability and Insurance
Our company is fully insured for public and employer liability. However, we are not liable for any pre-existing damages or items that have been moved prior to our arrival.
6.1. Damages
In the unlikely event of damage during clearance, please notify us immediately. We will assess the situation and take appropriate action to rectify the issue.
7. Privacy Policy
We respect your privacy and are committed to protecting your personal information. Any data collected during the booking process will be used solely for service provision and will not be shared with third parties without your consent.
8. Disposal of Items
We adhere to local regulations regarding waste disposal and recycling. Items deemed recyclable or suitable for donation will be processed accordingly to minimize environmental impact.
8.1. Hazardous Materials
Please inform us in advance if there are any hazardous materials present, such as chemicals or asbestos, as these require specialized handling.
9. Governing Law
These Terms and Conditions are governed by the laws of the United Kingdom. Any disputes arising from the provision of services will be subject to the jurisdiction of the UK courts.
10. Changes to Terms and Conditions
We reserve the right to update these terms at any time. Any changes will be communicated to you prior to implementation, and continued use of our services constitutes acceptance of the new terms.
11. Force Majeure
We are not liable for any delays or failures in service provision caused by events beyond our control, including natural disasters, strikes, or government restrictions.
12. Customer Responsibilities
Customers are responsible for:
- Providing accurate information regarding the clearance requirements
- Ensuring access to the property during the scheduled service time
- Securing any high-value or sensitive items prior to clearance
Failure to meet these responsibilities may result in delays or additional charges.
13. Independent Contractors
Our clearance teams operate as independent contractors. They are not employees of the company, and as such, their actions are not directly attributable to the company beyond the terms outlined herein.
14. Indemnification
You agree to indemnify and hold harmless our company, its affiliates, and employees from any claims, damages, or expenses arising out of your use of our services, except where caused by our negligence or willful misconduct.
15. Severability
If any provision of these terms is found to be unenforceable, the remaining provisions will continue in full force and effect.
16. Entire Agreement
These Terms and Conditions constitute the entire agreement between you and our company regarding the provision of house clearance services and supersede all prior agreements or understandings.